Castle Boarding – Data Protection & Privacy Policy

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Last Updated: February 2026
Business Name: Castle Boarding
Address: 14 Curbar Curve, Inkersall, Chesterfield, S43 3HZ
Contact Email: info@castleboarding.com

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This policy explains how Castle Boarding collects, uses, stores and protects your personal information when you interact with us via our website, telephone, email, third-party forms or paper forms.

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1. Who We Are and How to Contact Us

Castle Boarding is a small animal boarding business that cares for rabbits and guinea pigs. We are the data controller for the personal data we collect from customers, owners and website users.

If you have questions about how we process your personal data, or wish to exercise your data rights (see Section 9), you may contact us at:

• Email: info@castleboarding.com

• Address: 14 Curbar Curve, Inkersall, Chesterfield, S43 3HZ.

We may also be required to register with the ICO and pay a data protection fee where required by law.

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2. What Personal Data We Collect

We collect different types of data depending on how you interact with us:

Customer & Booking Data

• Name, address, telephone number

• Email address

• Emergency contact details

• Pet details (species, name, age, medical conditions)

• Vaccination records (where applicable)

Communications Data

• Emails or messages you send to us

• Telephone call records related to bookings

Website & Online Form Data

• IP address and device/browser information (if collected automatically)

• Data you enter in forms on our website or via third-party online form services

Cookies and Tracking (Website Only)

If we use cookies or similar automated tracking tools on our website, you will be informed and given options to consent where required.

We do not collect special category data (e.g., health data unrelated to pet care) unless you provide it as part of an animal’s medical details — and even then it is limited to what is necessary to deliver our boarding services.

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3. How We Use Personal Data (Lawful Bases)

We process your personal data under one or more of the following lawful bases:

Contract (Primary Basis)

We process your data when you book boarding services, to:

• Confirm, manage and fulfil bookings

• Communicate with you about your booking

• Send invoices and receipts

Legal Obligation

We may retain information where required for taxation, accounting or business record-keeping under UK law.

Legitimate Interests

• Maintaining basic customer records

• Website security and fraud prevention

• Responding to general enquiries
  We will always balance our interests against your privacy rights.

Consent

If you choose to opt in to marketing communications (email newsletter, promotions), we will process your data based on your consent — and you can withdraw this anytime.

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4. How We Collect Personal Data

We collect data:

• Directly from you (website forms, email, telephone, paper forms)

• Via third-party form services you use to submit enquiries or bookings

• Automatically through our website (for cookies or analytics, where you consent)

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5. How We Share Your Personal Data

We will not sell your personal data to anyone.

We may share personal data with:

• Service providers who help us deliver our services (e.g., payment processors, booking software providers)

• Veterinary professionals where you authorise it for the care of your animal

• Legal or regulatory authorities where required by law

All third parties we share data with are required to treat your data securely and comply with UK data protection laws where applicable.

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6. How We Store and Protect Your Data

We keep your personal data only for as long as necessary to:

• Provide our services

• Fulfil legal and tax obligations

• Address any disputes or queries

We use appropriate technical and organisational measures to protect your personal data against:

• Accidental loss

• Unauthorised access

• Destruction or disclosure

For paper forms, physical documents are stored securely. For electronic data, we use password-protected systems and secure servers.

When personal data is no longer needed, it will be securely deleted or destroyed in line with our data retention procedures.

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7. Cookies and Website Tracking

Our website may use cookies — small data files stored on your device — to help improve functionality and user experience.

Where cookies are used that are not strictly necessary, we will seek your explicit consent before placing them. Details of any cookies we use are provided in our Cookies Policy or cookie banner on our site.

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8. Security Breaches

If we become aware of a personal data breach that is likely to pose a risk to your rights and freedoms, we will comply with UK GDPR and ICO guidance to assess and report the breach where required.

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9. Your Rights Under UK GDPR

Under data protection law, you have the right to:

• Access your personal data that we hold

• Require correction of inaccurate information

• Request deletion of your personal data in certain circumstances

• Withdraw consent to processing where consent is relied upon

• Object to processing where applicable

• Request data portability where technically feasible

• Complain to the ICO if you believe your rights are not met

To exercise these rights, contact us at the email address in Section 1. We will respond within the statutory timeframe required by UK GDPR.

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10. Changes to this Policy

We may update this privacy policy from time to time to reflect changes in law or in how we process data. Where any material changes are made, we will update the “Last Updated” date and notify you where appropriate.

You should review this policy regularly to stay informed.

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11. Contact Information

If you have any questions about this policy or wish to exercise your data rights, please contact:

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Castle Boarding
Email: info@castleboarding.com
Address: 14 Curbar Curve, Inkersall, Chesterfield, S43 3HZ