Castle Boarding

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Accessibility Statement (Home-Based Premises)

Last Updated: February 2026

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Castle Boarding is a small, home-based rabbit and guinea pig boarding service operating from a private residential property. We are committed to treating all customers fairly and making reasonable adjustments to ensure our services are accessible wherever possible.

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1. Our Legal Commitment

In accordance with the Equality Act 2010, Castle Boarding will make reasonable adjustments to avoid placing disabled customers at a substantial disadvantage when accessing our services.

As a small, home-based business, there may be some physical limitations; however, we will always seek practical solutions where reasonably possible.

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2. About Our Premises

Castle Boarding operates from a private home setting. Please note:

• Boarding accommodation is located within a residential property and/or garden area.

• Access may involve:

  • Uneven outdoor surfaces

  • Gravel, paving, or grass areas

  • Steps or thresholds

• Some areas are restricted for biosecurity and animal welfare reasons.

• Toilet facilities are not available for public use.

• Parking may be on a driveway or residential street.

Due to the nature of a residential property, the premises may not be fully wheelchair accessible. However, we will do our best to provide alternative arrangements.

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3. Reasonable Adjustments We Can Offer

Where possible, we can provide:

• Flexible drop-off and collection arrangements (e.g., meeting at driveway or front entrance)

• Assistance carrying pet enclosures or belongings

• Completion of paperwork electronically in advance

• Communication via email or text instead of telephone

• Additional time for appointments if required

• Clear written instructions and confirmations

If you have specific access needs, we encourage you to contact us prior to your visit so we can discuss suitable arrangements.

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4. Communication Accessibility

We aim to make communication straightforward and inclusive. You can contact us via:

• Email

• Telephone

• Website contact form

• Written correspondence

If you require communication in a specific format (e.g., written-only communication, large text, simplified wording), please let us know.

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5. Website Accessibility

We aim to make our website clear and easy to use by:

• Using plain English

• Clear headings and readable fonts

• Simple navigation

• Avoiding flashing or time-limited content

If you experience difficulty accessing information online, please contact us and we will provide the information in an alternative format where reasonably practicable.

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6. Assistance Animals

Assistance dogs are welcome in customer-accessible areas of the property where safe to do so. However, access may be limited in animal boarding areas for welfare and biosecurity reasons.

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7. Health, Safety and Biosecurity

As we care for rabbits and guinea pigs, certain areas must remain restricted to:

• Protect boarded animals from stress or disease

• Maintain hygiene and biosecurity standards

• Comply with animal welfare and licensing requirements

Where access is restricted, we will provide reasonable alternatives such as meeting outside animal housing areas.

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8. Feedback

We welcome feedback on how we can improve accessibility within the limitations of a home-based setting.

If you have suggestions or experience any barriers, please contact:

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Castle Boarding
Email: info@castleboarding.com
Telephone: 07889886873

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We will respond within a reasonable timeframe and aim to resolve concerns wherever possible.